Wen Support

Last updated: 2026-08-23

Run into an issue? Email thomasxinhaili@gmail.com and we'll get back to you.

FAQ

• What file formats are supported? txt and epub. Encoding is auto-detected (UTF-8/UTF-16/GB18030/Big5) — let us know if you hit garbled text.
• What are credits? The unit of cloud narration usage, charged per character: one Chinese character costs 1 credit in single-voice mode and 1.5 in full-cast; Latin characters cost half that. On-device narration is free and uses none. Credits do not unlock any features — they are usage only.
• Do credits expire? There are three kinds. Complimentary credits have an expiry date. Subscription credits are reissued each period and do not roll over. Credit pack credits never expire. Narration always spends the perishable ones first.
• Single voice vs full cast? Single voice reads the whole book in one voice. Full cast has the AI pick a tone per scene and give each speaker their own voice; it costs about 1.5× the credits.
• What happens when I run out of credits? Narration automatically falls back to the free on-device voice — your reading is never interrupted, and you're never auto-charged.
• How do I delete an imported book? Swipe or long-press it in your library. All book data lives only on your device.
• How do I delete my account/data? See Settings. If you can't find it, just email us and we'll handle it.

Feedback & reporting

For bugs, account issues, or to report content or behavior that violates our policies, email the address above with screenshots and steps to reproduce where possible.